Refund Policy
Refunds & Returns Eligibility
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Given the nature of our products (fresh / perishable / food items) returns and refunds are typically not available for change of mind.
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If you receive a damaged, defective or incorrect item, please notify us within 48 hours of delivery with photo evidence.
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Once the claim is reviewed and approved, we will offer either a replacement or refund at our discretion.
Refund Process
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Approved refunds will be credited back to the original payment method used at checkout.
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Please allow 7–14 business days (or as per your bank’s policies) for the refund to appear in your account.
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Shipping or other incidental costs (unless our error) will not generally be refunded.
Exceptions & Final Sale Items
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Items clearly marked as “Final Sale” or in promotional clearance may not be eligible for return or refund.
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Any product that has been opened, used, or consumed is not eligible for a refund unless the issue is due to a manufacturing defect or shipping damage.
How to Initiate a Claim
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Email us at info@alasaldates.com (or the designated support email) with your order number, photos of the issue, and a description of the problem.
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Our team will respond within 2 business days with the next steps.